Returns Policy
Return requests must be initiated within 7 days (the first day of the return window starts the day tracking shows delivered status) of receiving all items in the order and shipped back to us within 7 days of submission to qualify for a full refund.
If it is a split package order, it will start from the time of the final package delivery date and time.
- Orders returned without meeting the above criteria are subject to a 20% restocking fee or we may decline the entire return.
- Shipping and handling charges are non-refundable.
- Return shipping is the customer's responsibility unless it was a shipping error or a damaged item.
- Please allow Maste 5 - 7 business days from the day we receive the returned package to process.
- Maste will email you after return has been processed, to confirm.
| Final sale and non-returnable categories |
|
Please email: Maste.store2024@gmail.com to initiate your refund process.